Refund & Cancellation Policy
To process your order, you are required to upload the necessary identification image and complete all required assessments within 48 hours of purchase . This step is essential for identity verification and must be completed before your application can be reviewed by one of our specialist nurses.
Cancellations After 48 Hours
If your order remains Incomplete or On Hold after the 48-hour window and you request a cancellation, a 25% administrative fee will apply. No refunds will be issued once a prescription has been generated or dispensed.
Refund & Return Eligibility
We offer refunds or returns only under specific circumstances:
Faulty product : If your pen/device arrives damaged or defective.
Ineligibility for treatment : If our medical team determines you are not suitable for the prescribed treatment.
Uncontrollable side effects : If you experience adverse reactions that prevent continued use (medical documentation may be required).
Unfortunately, we do not accept returns or issue refunds for change-of-mind reasons, especially once a prescription has been prepared or dispensed.
Documentation Requirements
It is your responsibility to submit all required documentation—including images and forms—in a timely manner. Refunds cannot be processed until all materials have been received and reviewed by our team.
Please note:
Once a prescription is completed , no refund will be issued.
Any approved cancellations made after the 48-hour period are subject to a 25% administrative fee .
For any refund requests, please contact us at info@kensingtonweightlossclinic.com with supporting documentation. Our team will review your case and respond promptly.