Terms of Service
Last Updated: 14 July, 2025
This Privacy Policy describes how Kensington Weightloss Clinic (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make an appointment via www.kensingtonweightlossclinic.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a patient, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to:
-Communicate with you
-Provide or improve the Services
-Comply with any applicable legal obligations
-Enforce any applicable terms of service
-Protect or defend the Services, our rights, and the rights of our users or others
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Contact details : name, address, phone number, email address
Appointment information : preferred date/time, medical history, weight loss goals, BMI
Account information : username, password, security questions
Customer support information : messages sent through contact forms, emails, or chat
Some features of the Services may require you to directly provide us with certain information. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include:
-Device information
-Browser type
-IP address
-Pages visited
-Time spent on site
-Referring/exit pages
Information We Obtain from Third Parties
We may obtain information about you from third parties, including:
-Vendors and service providers who assist with our Site and Services
-Payment processors (e.g., Stripe, PayPal)
-Third-party booking systems or telehealth platforms
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as cookies, pixels, and web beacons.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to provide you with consultations, treatments, nutrition plans, and related health services. This includes processing payments, managing appointments, sending confirmation emails, and arranging follow-ups.
Marketing and Advertising
We may use your personal information to send marketing communications, promotional offers, or display targeted ads based on your interests. If you are an EEA resident, the legal basis for this is our legitimate interest in promoting our services under Art. 6(1)(f) GDPR .
Security and Fraud Prevention
We use your personal information to detect, investigate, or take action regarding possible fraudulent or malicious activity. We encourage you to keep your account credentials secure and report any suspicious activity immediately.
Communicating with You and Service Improvement
We use your data to provide customer support, respond to inquiries, and improve our Services. This helps us maintain a better experience for all users.
Cookies
Like many websites, we use Cookies to enhance your browsing experience, remember your preferences, and analyze how users interact with our Site.
For more information on the Cookies we use, please see our Cookie Policy .
You can manage Cookies through your browser settings, although disabling them may affect the functionality of our Site.
How We Disclose Personal Information
We may disclose your personal information to third parties for the following purposes:
-With vendors who perform services on our behalf (IT, payment processing, customer support)
-With business partners for marketing and advertising
-When you request or consent to the sharing of information (e.g., for referrals or integrated tools)
-Within our affiliated companies
-In connection with a merger, acquisition, or bankruptcy
-To comply with legal obligations or protect our rights
We share the following categories of information:
|
CATEGORY |
RECIPIENTS |
|
Identifiers (name, contact info) |
Service providers, affiliates |
|
Appointment & consultation info |
Health professionals, partners |
|
Usage data |
Analytics providers, marketing partners |
Third Party Websites and Links
Our Site may contain links to third-party websites. These sites have their own privacy policies, and we are not responsible for their content or practices. Please review their policies before submitting any personal information.
Children’s Data
Our Services are not intended for use by children under the age of 16. We do not knowingly collect personal information from minors. If you believe a child has provided us with their information, please contact us so we can delete it.
Security and Retention of Your Information
While we implement industry-standard measures to protect your data, no system is 100% secure. You should avoid sending sensitive information over unsecured channels.
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
Right to Access – Request a copy of your data
Right to Delete – Request deletion of your data
Right to Correct – Update inaccurate information
Right to Portability – Transfer your data to another provider
Right to Opt-Out – Stop marketing or targeted advertising
Right to Restrict Processing – Limit how we use your data
Right to Withdraw Consent – Revoke previous permissions
You may exercise these rights by contacting us at info@kensingtonweightlossclinic.com or using the options available on our website.
Managing Communication Preferences
Managing Communication Preferences
Complaints
If you have concerns about how we handle your data, please contact us at:
Email: help@kensingtonweightlossclinic.com
If you’re not satisfied with our response, you may file a complaint with your local data protection authority.
International Users
Your personal information may be transferred to and processed in countries outside your country of residence. These countries may have different data protection laws than yours.
We ensure appropriate safeguards are in place for international transfers, including compliance with EU Standard Contractual Clauses where applicable.
Contact Us
Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at:
Email: info@kensingtonweightlossclinic.com
Address: 10 Adam and Eve Mews, Kensington, London W8 6UJ
For the purpose of applicable data protection laws, Kensington Weightloss Clinic is the data controller of your personal information.